We are a Fablab that grants our members 24/7 access to our makerspace. There is a wood, metal and digital area. For certain machines, courses must be attended in order to learn how to use the machines. This is for safety reasons and to prevent the machines from breaking down. We have been having problems with our Prusa MK3(S) for some time. The printer has regular blockages in the extruder and we also have problems with the bed adhesion. We installed the following upgrade maybe a year ago: Bondtech LGX Shortcut Mosquito Upgrade Kit For Prusa i3 MK3S (+)
We are aware that the problems with 3D printers increase when non-professionals work with them and the maintenance requirements of the machine also increase as a result.
We are collecting ideas on how we can better understand defects. So that we can also train people better.
The next thing we’re going to try is a (analog) logbook where all prints have to be entered. If something breaks, we can check the logboock and ask the people that printed last.
And we we are also like to create a small information sheet to attach to the printer. But the problem is, that (probably) not all people are going to read the informations.
Now my question: Does anyone have experience with a similar setting? Any ideas on how to reduce defects and the need of maintenance? How do you educate your “customers” or update with the newest information and changes? How do you make sure, that people read information on site?